1. What are various modes of payment available?

We accept credit cards such as Visa and Mastercard and Paypal. We do accept international debit cards. You may glance through the list below and choose to pay through your preferred medium.

2. Is Cash On Delivery (COD) option available?

We are so sorry, we do not accept cash on delivery orders at Geenali.com

3. What are the Cancellation & Refund Policies?

  • Please consult our cancellation and refund policy.
  • For other queries fill the form below.
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User/Seller Can Also Use This Form To Contact Us. Our Team Is Always Here To Solve Your Queries.

 

4. My order transaction failed but the amount has been deducted from my bank account. What should I do?

Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement.
Please rest assured that your paid amount will be refunded to you in case of the failed order transaction.